Support

A small game run by one person. If something is broken or confusing, do say โ€” it genuinely helps.

Contact: reply@beleagueredcastle.co.uk
We normally reply within a couple of days.

Common questions

My invitation email never arrived

Check the spam folder first โ€” this is much the most likely cause, especially with Yahoo, Hotmail and Outlook. Marking it "not spam" helps future invitations get through. Failing that, ask your friend to send the invite by WhatsApp, or simply give you the six-character group code to type in yourself.

I can't see my groups on another device

Make sure you're signed in with the same account. Your groups belong to your account, not to a device, so they should appear anywhere you sign in.

I started the weekly challenge and restarted it โ€” now I'm not on the table

That is how it works, though it is a hard rule. Everyone gets one recorded attempt at each week's deal, so restarting forfeits it. A fresh challenge arrives every Monday.

Is the weekly deal actually winnable?

Yes โ€” always. Every weekly deal is chosen from a list verified as solvable by a solver, so a loss is never down to an impossible deal. Ordinary games are dealt at random, and about a third of those genuinely cannot be won.

How do I change my display name?

The ๐Ÿ‘ค account button in the game โ†’ settings. It updates on your group leaderboards too.

How do I stop the weekly results email?

The ๐Ÿ‘ค account button โ†’ settings โ†’ turn off the results email. It takes effect immediately.

How do I delete my account?

See delete your account โ€” in the app, or by email if you can no longer sign in.

Do I need an account at all?

No. The whole card game works anonymously. An account is only needed for the weekly challenge and for groups, because a result on a shared leaderboard has to belong to someone.

Reporting a problem

If something looks wrong, it helps enormously to include:

Learning the game

The full rules, the odds and seven strategies that actually help are on the how to play page.